About / Policies

ABOUT

Evolution is family owned and operated!  The origin of our company goes all the way back to 1969 in Austin, TX - with Phil blowing glass in his garage. Always evolving, he quickly grew the company into a full scale wholesale distributorship, now serving thousands of retail stores nationwide.

We proudly carry a huge variety of smoke shop merchandise – all at great prices! We also own the brands Diamond Grind, EZ Grind, ERGO, Flora Jane's, NEO, Skunky's, HIFI and Evo-Gems.

With 50+ years of industry expertise and a reputation for superior customer service – we are your Go-To distributor for smoking accessories.

We do not offer in house shopping.  Please shop online or give us a call to place your order.

 

POLICIES:

Account application: We will verify that you either have a brick and mortar store or a working website selling similar merchandise. When you apply, please submit a current tax ID. Only valid businesses will be approved for an account. Please email us if you have any questions - sellevolution@gmail.com

Shipping: We ship UPS Ground - expedited shipping is available. Orders generally ship out within 1-2 business days. You will be charged for orders made on the website when they are packed and ready to ship. A credit card is required before we pack your order. We try our best to get your order out quickly!

Payments: Payment methods include: Visa, MasterCard, Amex, E-Checks, Wire Transfer and Paypal. Any payments not paid in the agreed upon time are subject to collection and attorney fees. Checks returned for insufficient funds will be charged $30 for each transaction. We reserve the right to revoke net terms upon our discretion. After 2 late net payments, we will require customers to pre-pay by credit card or e-check for all future orders.

As of 01/01/2025, we accept paperless payments ONLY.  All checks will be processed electronically. Ask for details.  Please do not mail your check.

Returns: Call for return authorization. All returns are subject to a 20% restocking fee. Breakage/Damages must be reported within 6 business days of receipt of order. Original packaging must be kept for inspection by UPS in order for Evolution to process your damage claim. Account credit will be issued on damages.

Sales and Discounts: Restrictions may apply. We do not combine discounts on orders.  If there are multiple discounts available we will pick the discount that gives you a best deal.  Please let us know if you want a specific discount before we pack your order.  BOGO, clearance and limited edition Diamond Grind are excluded from further discounts.

Catalog prices are subject to change!  The website will always override the catalog prices.  We try to make sure you are getting the best prices all year long.

Our minimum order is $250